Welcome! Thank you for visiting Metro Medical, the healthcare industry leader in medical answering services.

Whether you are a current customer or a prospective one, we welcome you. Metro Medical offers you the ideal combination of a friendly local presence where you are a person and not an account, backed by the resources of one of the largest answering service networks in the United States. Advantages of this network include access to the latest technology, in-house training and quality control programs, good vendor relationships, depth of management and financial stability. This translates into better, more reliable and more professional service for you, your patients, and your callers.

Call Center and Answering Services for Medical Professionals

Metro Medical was founded to provide medical professionals a professional healthcare answering service specifically to address their unique requirements. Every major decision in the company, from the choice of our call center layout and which quality headsets we use, to the proprietary call handling platform we’ve engineered and our ability to customize each account is done with purpose. We have created ideal medial answering solutions that have been refined and improved upon over the last 30 years.

So, whether you are in a private or group practice, or part of a large hospital department, Metro Medical has the knowledge and experience to handle your calls accurately and professionally. This commitment has allowed us to become a recognized leader in the industry, and the preferred provider for esteemed healthcare organizations and trusted local medical providers alike.

As a fully HIPAA compliant answering service, we are a seamless solution to safeguard your patients’ healthcare information. All of our receptionists are trained in HIPAA compliance. This means they are aware of the sensitive nature of healthcare concerns, and are trained to always maintain the highest level of confidentiality.