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Customer Service: 877-320-5268 Sales: 844-798-1025

free trial opportunity! contact us to learn more or get started   

Let us help you. Metro Medical offers all of the services you and your practice need to gain peace of mind and better serve your patients.

“The people at Metro Medical are great. Operators are really proactive in addressing situations so that potential problem are avoided. Everyone is courteous, kind and informative.”

PRACTICE MANAGER

The table below provides an overview of all our services. To learn more or begin receiving these services, please call us at 844-798-1025 or contact us for a free trial. If you do not see what you are looking for, please call us. We provide many highly specialized applications for our existing clients and would certainly be able to assist you.
24/7 Answering Service

Enjoy the peace of mind that your patients can reach you in an emergency at any time day or night All calls are answered in your practice’s name with a personalized answer phrase. Operator collects the information that you requested and follows your established protocols. Each message is date and time stamped so you know exactly when your message was received and which operator took the call.

Message Dispatch

Computerized dispatching ensures fast and accurate response to emergency calls. Choose from a variety of delivery options to simplify the delivery of your messages, save time and reduce your costs. Customize the service to fit your needs. Choose from any combination of fax, voice mail, pager and email.

Multi-lingual Service

Metro Medical offers the same high-quality answering services to our non English-speaking customers through our affiliate offices or with our translation service partners. We can also record personalized answer phrases in a variety of foreign languages.

Appointment Setting

Add a personalized touch to appointment scheduling. Free up your own staff to concentrate on other parts of your practice. Phones may also be forwarded to us during peak calling times or after hours. Our professional receptionists are trained to follow your custom protocol while making sure your patients get prompt attention and care.

Voice Mailbox with or without Telephone Number Rental

Interested in your own personal telephone number and voice mailbox that can be accessed from anywhere? This is the perfect answer for medical professionals with patients that want to leave confidential messages, temporary studies or even help wanted ads. Metro Medical voice mailboxes are easy-to-use, convenient and extremely affordable.

Automated Call Screening

Saves money by reducing billable operator calls. Callers hear a scripted, customized message with consistent office information. Calls are answered on the first ring and callers always have the option to speak with an operator.

Fax or Email Delivery

Receive a copy of each message with the time and date of the call. Avoid having to call the service and spend valuable time writing down messages. You determine the time for messages are delivered. Messages can be sent individually or grouped together in a single batch. Even choose the size of the font on faxes for easy reading!

Appointment Scheduling and Confirmation

Metro Medical can provide web-based appointment scheduling and confirmation services. Free up your receptionist and secretary to concentrate on other parts of your practice. Phones may also be forwarded to us during peak calling times. This allows you to extend your office staff in an affordable way and ensures your patients will never have to hear a busy signal again.

Conference Calling

Have access to multiple party conference calling without an up-front investment in costly equipment. This is a hassle-free service that does not require reservations, allowing you to quickly organize and participate in conference calls. We also offer you the ability to record a call for those who missed it or for your own archives.

Disaster Back-Up

If an emergency occurred today, how would your practice respond? Would your patients be able to communicate with you? Metro Medical’s disaster contingency services give you the peace of mind that you can stay connected to your patients even following a catastrophic event. Metro Medical’s affiliation with the largest answering service in the United States provides a safety net and great flexibility in the event of widespread disruption of power or telephone services. In case of disaster at any one site, arrangements can be made to quickly answer the calls at an alternate location. No other call center in the country can match the redundancy of our network.

Pager Rental

Metro Medical offers both alphanumeric and digital pager rentals. Enjoy the convenience of consolidating all your telecommunications needs onto one bill. We personally service all our pagers, thereby eliminating the hassle of dealing with the customer service of the paging company.

METRO MEDICAL: PROFESSIONAL ANSWERING SERVICES PAIRED WITH HIGHLY SPECIALIZED APPLICATIONS CREATE SUCCESS.